Terms & Conditions

Terms and Conditions

1. Introduction
   These terms and conditions outline the rules and regulations governing the use of website development and marketing services provided by Nasar Digital a service of NASAR VENTURES, located at 606C TAMPINES STREET 61 #06-388 Singapore 523606. By engaging with our services, you agree to comply with and be bound by these terms and conditions.
   
   
2. Service Description
   2.1. Website Design and Development: Our services include designing and developing websites tailored to your business needs. This encompasses the creation of website layouts, functionalities, and features based on the agreed specifications.
   2.2. Maintenance and Support: We offer ongoing maintenance and support services to ensure your website remains operational, secure, and up-to-date.
   2.3. Consulting Services: Our consulting services include advice and guidance on website strategy, digital marketing, and user experience improvements.
   2.4. Marketing Services: Our marketing services include, but are not limited to:
   
   • Search Engine Optimization (SEO): Enhancing your website’s visibility on search engines through on-page and off-page optimization techniques.
   • Pay-Per-Click (PPC) Advertising: Managing and optimizing paid advertising campaigns on platforms like Facebook, Google Ads and Social media.
   • Content Marketing: Creating and distributing valuable content to attract and engage your target audience.
   • Social Media Marketing: Developing and managing social media strategies to increase your brand’s presence on platforms such as Facebook, Instagram, LinkedIn, TikTok etc.
   • Email Marketing: Designing and executing email campaigns to nurture leads and communicate with your audience.
     
     
3. Booking
   3.1. Reservation: To initiate a project, a detailed proposal must be accepted and a deposit must be paid. Please contact us to discuss project requirements and timelines.
   3.2. Payment: Full payment terms will be outlined in the project proposal. Typically, a deposit is required upfront, with the balance due upon project completion or according to the agreed payment schedule.
   
   
4. Cancellation and Refund Policy
   4.1. Cancellation: If you wish to cancel a project, please notify us in writing. Cancellations made before project commencement may be eligible for a full refund of the deposit. Cancellations made after work has begun may incur cancellation fees.
   4.2. Refunds: Refunds will be processed within ten business days of cancellation. Any applicable fees will be deducted from the refunded amount.
   
   
5. Customer Responsibilities
   5.1. Accuracy of Information: Customers are responsible for providing accurate and complete information and materials required for the project.
   5.2. Compliance: Customers must ensure that all content provided complies with legal requirements, including intellectual property laws and regulations.
   5.3. Marketing Materials: For marketing services, customers must provide or approve all content, including text, images, and branding materials, in a timely manner.
   
   
6. Liability and Indemnity
   6.1. Liability: Nasar Digital a service of NASAR VENTURES is not liable for any indirect, incidental, or consequential damages arising from the use of our services, including but not limited to loss of data, profits, or business opportunities.
   6.2. Indemnity: Customers agree to indemnify and hold Nasar Digital a service of NASAR VENTURES harmless from any claims, damages, or liabilities arising from the use of our services or any content provided by the customer.
   
   
7. Miscellaneous
   7.1. Changes to Terms: Nasar Digital a service of NASAR VENTURES reserves the right to amend these terms and conditions at any time. Customers will be notified of significant changes.
   7.2. Force Majeure: Nasar Digital a service of NASAR VENTURES is not liable for any failure or delay in performance of services due to circumstances beyond our control, such as natural disasters or government actions.
   
   By engaging with our services, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions or concerns, please contact us before proceeding with the project.
   
   

Refund and Returns Policy

1. Refund Policy
   1.1. Cancellation and Refunds: Customers may cancel their project in accordance with the cancellation policy outlined in the Terms and Conditions (Section 4). Refunds, if applicable, will be processed based on the following:
   • Website Development: Refunds for website development services will be subject to the stage of project completion and any applicable cancellation fees.
   • Marketing Services: Refunds for marketing services may be considered based on the scope of work completed and any pre-paid advertising costs or other non-refundable expenses.
   
   1.2. Non-Refundable Items: Certain services or fees may be non-refundable. This includes, but is not limited to:
   • Deposits: Non-refundable deposits as outlined in the project proposal.
   • Pre-Paid Advertising Costs: Costs related to paid advertising campaigns that have already been incurred.
   • Customization Charges: Fees for custom work or additional services not included in the initial agreement.
     
     
2. Returns Policy
   2.1. Scope of Returns: Given the nature of our services, traditional returns do not apply. However, if there are concerns or issues related to the delivered website or marketing services, please contact us immediately for resolution.
   2.2. Quality Assurance: Nasar Digital a service of NASAR VENTURES is committed to delivering high-quality work. If you have concerns about the quality of our website development or marketing services, please contact us promptly. We will work to address and resolve any issues to ensure customer satisfaction.
   
   
3. Customer Responsibilities
   3.1. Communication: Customers are required to communicate any issues or concerns regarding our services promptly. Timely communication allows us to address and resolve matters effectively.
   3.2. Documentation: If a refund or resolution is being sought, customers may need to provide supporting documentation or evidence to substantiate their claim. This may include details of any issues experienced or evidence of dissatisfaction with the delivered services.
   
   
4. Resolution Process
   4.1. Investigation: Upon receiving a complaint or concern, Nasar Digital a service of NASAR VENTURES will conduct a thorough investigation to understand the issue and determine an appropriate resolution.
   4.2. Resolution Options: Depending on the nature of the issue, resolution options may include:
   • Partial Refund: For incomplete or unsatisfactory services.
   • Additional Services: Providing extra services or modifications at no additional cost.
   • Other Solutions: Any other mutually agreed-upon solutions to address the customer’s concerns.
     
     
5. Contact Information
   5.1. Customer Support: For any concerns, complaints, or inquiries related to refunds and returns, please contact our customer support team at hello@nasardigital.com.
   
   
6. Miscellaneous
   6.1. Changes to Policy: Nasar Digital a service of NASAR VENTURES reserves the right to modify or update this Refund and Returns Policy at any time. Customers will be notified of significant changes.
   
   By engaging with our services, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy. If you have any questions or concerns, please contact us before proceeding with the project.