Acceptable Use Policy

What this covers

This policy applies to the websites, hosting, care plans, lead, booking and messaging systems and other services that Nasar Digital (Nasar Pte Ltd) provides (our "Services"). It protects you, us, our other clients and the people you contact. It forms part of our Terms and Conditions.

You are responsible for your account

You are responsible for everything done through your account or website, by you, your staff or anyone you let use it. That includes misuse that happens because a password was shared or not kept safe.

Messages and contact lists

• Only send WhatsApp, SMS or email messages to people who agreed to hear from you, or who already have an ongoing relationship with you as the law allows.
• Follow Singapore's Personal Data Protection Act, including the Do Not Call rules, the Spam Control Act 2007, and WhatsApp's business and commerce policies.
• Every marketing message must say who it is from and give an easy way to opt out. Stop messaging anyone who opts out.
• Do not upload contact lists that were bought, rented or scraped.
• Keep a record of how each contact gave permission, for as long as you message them.

Content you must not publish or send

• Anything illegal in Singapore or where your customers are.
• Material that copies someone else's work, brand or trade secrets without permission.
• False, misleading or deceptive claims, fake reviews or fake testimonials.
• Content that is obscene, defamatory, threatening, hateful, or that harasses or discriminates against anyone.
• Anything that sexualises children, promotes violence or puts people's health or safety at risk.
• Scams, phishing pages, or pages that collect personal data or payments under false pretences.

Security and abuse

• Do not try to get into accounts, systems or data you are not allowed to access.
• Do not upload viruses or harmful code, or attack, overload or probe our systems or anyone else's.
• Do not use our Services to avoid paying for services, ours or anyone else's.
• Do not use our Services for illegal gambling, terrorism, drugs, weapons, money laundering, or to get around sanctions.

Fair use

Our plans are priced for normal business use. If your use is far beyond that, for example very large message volumes or storage, we will talk to you about a plan that fits, and we may limit capacity until it is sorted.

Using our name

Do not pretend to be Nasar Digital, or claim a business relationship with us that does not exist.

What happens if this policy is broken

We may remove content, pause messaging, or suspend or end the Service involved. Where we can, we will tell you first and give you a chance to fix it. In serious cases we may act straight away, and we may have to report illegal activity to the authorities. As far as the law allows, there is no credit for downtime caused by a breach of this policy.

Reporting a problem

If you think one of our Services is being misused, email hello@nasardigital.com.

Changes

We may update this policy and will change the date at the top when we do. Changes apply from the earlier of the day you next use our Services after we publish them, or 30 days after we publish them.